Privacy Policy for WearBefore_bot and wearbefore.com

Effective Date: April 30, 2025

Introduction

At WearBefore, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Telegram bot WearBefore_bot and the website wearbefore.com (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

Scope of this Policy

This Privacy Policy applies to all services provided by WearBefore, including virtual try-on processing via WearBefore_bot and informational content and payments via wearbefore.com. It outlines how we collect, use, share, and safeguard your personal information. Third-party services integrated with our platform (e.g., Telegram, Razorpay) have their own privacy policies, which we encourage you to review.

1. Information We Collect

We collect the following types of information:

Direct Collection:

  • For WearBefore_bot: Your Telegram user ID and email address (if provided). You agree to provide true, accurate, current, and complete information.
  • For wearbefore.com: Email address (if provided for payment processing or inquiries). No user accounts are created on wearbefore.com.
  • User-generated content: Images you upload to WearBefore_bot for virtual try-on processing, which may include garment-related content (e.g., clothing or accessories). You represent and warrant that you have all necessary permissions to upload these images, that they comply with applicable laws, and that they do not violate third-party rights (e.g., privacy, intellectual property).

Automatic Collection:

  • Device information: Device type, operating system, browser type, and IP address, collected via wearbefore.com.
  • Usage data: Interactions with our Services, such as pages visited and features used, tracked via Google Analytics and Meta Pixel on wearbefore.com.
  • Log data: Server logs and webhook payloads (processed by webhook providers) to ensure functionality and security.
  • Cookies and similar technologies: Used for analytics and advertising on wearbefore.com.

Third-Party Information: Limited data may be received from third-party service providers (e.g., Telegram for bot operation, Razorpay for payments). We do not collect data from social media integrations (e.g., Facebook or Google logins).

2. How We Use Your Information

We use your information to:

  • Provide virtual try-on services via WearBefore_bot.
  • Provide informational content (e.g., FAQs, bot functionality) and process payments via wearbefore.com.
  • Process payments through Telegram Stars or Razorpay.
  • Troubleshoot issues or resolve disputes, using temporarily stored images.
  • Respond to customer inquiries and provide support.
  • Communicate with you regarding updates, offers, and service improvements.
  • Analyze website usage and improve our Services via Google Analytics and Meta Pixel.
  • Serve personalized advertisements through Google Ads and Meta Ads on wearbefore.com.
  • Maintain and enhance the functionality and security of our Services, including monitoring for prohibited content.
  • Enforce our Terms and Conditions, including removing or restricting content that violates our policies or applicable laws.

3. Data Storage and Retention

User Images: Images uploaded to WearBefore_bot are stored securely for up to 72 hours to facilitate troubleshooting and dispute resolution. They are automatically deleted after this period unless a dispute is raised.

Other Data: We retain personal, payment, and analytics data only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements.

Third-Party Processing: Payment and virtual try-on data may be processed by third-party service providers under industry-standard data protection agreements.

4. Data Sharing

We share your information only in the following cases:

  • With Your Consent: When you explicitly agree to data sharing.
  • Third-Party Service Providers: We use trusted providers for virtual try-on processing, payment processing, webhook services, infrastructure hosting, analytics (Google Analytics, Meta Pixel), and advertising (Google Ads, Meta Ads). These providers are bound by data protection agreements.
  • Razorpay: Payments via wearbefore.com are processed by Razorpay, subject to their Privacy Policy (https://razorpay.com/privacy/).
  • Telegram: Limited data (e.g., Telegram user ID) may be shared with Telegram to operate WearBefore_bot, as per Telegram's Privacy Policy (https://telegram.org/privacy).
  • Legal Obligations: We may disclose data if required by applicable laws, to respond to valid legal requests, or to protect the rights, safety, or property of WearBefore, our users, or the public.
  • Business Transactions: We may share data in connection with corporate restructuring, mergers, acquisitions, or other business transactions.

We do not sell your personal information to third parties.

5. Data Protection

We implement physical, technical, and organizational measures, including encryption and access controls, to protect your data, including uploaded images. In the event of a data breach, we will promptly notify affected users and take necessary steps to mitigate risks and protect your data. However, no system is completely secure, and we cannot guarantee absolute security against unauthorized access or disruptions.

6. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access the personal data we hold about you (e.g., Telegram user ID, images).
  • Request correction of inaccurate data (e.g., email).
  • Request deletion of your data (e.g., images).
  • Object to or restrict certain data processing, such as analytics or ads.
  • Withdraw consent for data processing, where applicable.
  • Request data portability, where supported by law.

Region-Specific Rights:

  • EEA, UK, and Swiss Users (GDPR): You may withdraw consent at any time, lodge a complaint with a supervisory authority, and request access, correction, or deletion of your data.
  • California Users (CCPA): You may opt out of the sale of your personal information (we do not sell data) and request details about the personal information we collect, use, or share.

To exercise these rights, contact us at support@wearbefore.com. For Telegram data, you may also manage settings via Telegram Settings > Privacy & Security > Data Settings, as per Telegram's Privacy Policy.

7. Cookies and Consent

Our website, wearbefore.com, uses cookies and similar technologies for analytics (Google Analytics, Meta Pixel) and advertising (Google Ads, Meta Ads). We implement a consent management system, allowing you to accept or decline non-essential cookies. You can also manage cookie preferences through your browser settings.

8. Third-Party Policies

Your use of our Services involves third-party platforms with their own policies, including:

We encourage you to review these policies before using our Services.

9. International Data Transfers

Your data may be processed in countries outside your location by our service providers. We ensure such transfers comply with applicable data protection laws, using measures like data protection agreements.

10. Children's Privacy

Our Services are not intended for users under 18 (or the legal age of digital consent in your jurisdiction). Users below this age must use the Services under parental supervision. We do not knowingly collect data from children. If you believe we have collected such data, please contact us at support@wearbefore.com.

11. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Email: support@wearbefore.com

Address: 1119, Sector 14P, Hisar, Haryana, 125001, India

12. Changes to This Policy

We may update this Privacy Policy at our discretion. Changes will be posted on wearbefore.com with an updated effective date and, where required, notified via WearBefore_bot. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.